We understand you probably have a couple of questions about what to expect when you visit us for a date with your stylist. Take a look below for answers to the most common questions we receive. If your question isn’t answered below just give your local salon a call and our team will be happy to help.

Can I reschedule my appointment?

You can make changes to your appointment or reschedule up to 24 hours before you’re due to visit. Just follow the instructions on your confirmation email and if in doubt give your salon a call and they’ll be able to help you.

What happens if I don’t turn up for my appointment?

We know life happens so we like to be as flexible as possible. That’s why you can make changes to your appointment or reschedule up to 24 hours before you’re due to visit. If you don’t turn up for your appointment you’ll be charged a $25 fee as we won’t have a chance to offer that appointment with your wonderful stylist to someone else.

How do I book an appointment online?

Just click any of the Book Now buttons on our website to be taken straight to our booking platform. We’ve got a shiny, new system ready to go so the first time you book you’ll need to make a new account. If you’re an existing customer you’ll also need to make a new account and you can use the exact same email address.

When you create your new account you’ll receive a verification code just to be sure it’s you.

You’ll also be asked to save a card to your account as Helga Bridal is a cashless company. You will only ever be charged at the salon for services you book, or the $25 fee if you don’t show up for your appointment. Your details are safely and securely stored.

Fair Complaints Use

In the unlikely event we notice an unusual pattern of refund requests; e.g the same client continually requesting refunds for their most recent experience at a Helga Bridal Hair & Beauty salon, then we may have to deactivate the account and any associated accounts. If this happened to you and you think we’ve made a mistake, please get in touch with our Client Care Team who will be happy to discuss this with you.

Please note, we reserve the right to take legal action if your complaint doesn’t match the service you received in salon.